Returns & Refunds Policy

Change of mind returns

For online purchases, you may notify us that you wish to cancel before delivery or within 15 calendar days, starting on the day after you receive your order.

After notifying us, please return the item within a further 14 calendar days. You do not need to give a reason for cancelling. These windows do not shorten any applicable statutory deadline.

Contact Justairbag with your order number and a clear statement that you wish to cancel. Our confirmed WhatsApp contact is +44 7933 077982, available through the Contact page. Other clear cancellation notices sent to the contact details supplied with your order are also accepted. We will provide return instructions.

After the change of mind period ends, we do not normally accept returns simply because an item is no longer wanted. Your rights concerning faulty, incorrectly supplied or misdescribed goods remain unaffected.

Return costs

You are responsible for the direct cost of a change of mind return, including where you ordered the wrong part and we supplied it accurately as described.

If we supplied the wrong item, or the item was faulty, damaged on arrival or not as described, we will arrange or reimburse reasonable return costs.

Airbags and seat belt pretensioners may require specialist transport. Contact us before sending these items so that appropriate packaging and an authorised carrier can be arranged. Where a change of mind return requires specialist transport, the applicable return cost or a reasonable estimate will be disclosed before purchase.

Returned item condition

Please return the item with all supplied accessories and components. Keep identification labels and security markings intact wherever possible.

You may inspect the item as you reasonably would in a shop. For change of mind returns, we may deduct an amount reflecting an actual loss in value caused by handling beyond what is necessary to inspect it, where legally permitted.

We do not charge a flat cancellation or restocking fee. Installation, missing packaging or an altered security marking will not automatically remove your statutory rights, although these may be relevant when assessing the item’s identity, condition or loss in value.

Faulty or damaged items

If an item arrives damaged, please stop handling it and contact us promptly. Where safe and reasonably possible, provide photographs of the outer packaging and delivery label, the internal packaging, the complete item, and close-up views of the damage and identifying labels.

These photographs help us investigate. If you cannot provide them, contact us so that we can consider other evidence.

UK consumers normally have a 30-day right to reject goods that were faulty, not as described or otherwise failed to meet the required standard when supplied. Further remedies may remain available after that period. Do not install a component you believe is unsafe, incorrect or damaged.

Refunds

For change of mind cancellations, refunds will be made within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Where the whole order is cancelled, we will also refund any standard outbound delivery charge. Any extra amount paid for an upgraded delivery service is not refundable under a change of mind cancellation.

For faulty goods, an agreed refund will be issued without undue delay and within 14 days of our agreement that you are entitled to it.

Refunds will be made to the original payment method unless another method is expressly agreed.

Cancelling before dispatch

Contact us as soon as possible if you wish to cancel. We will try to stop dispatch, but cannot guarantee that a parcel already being processed can be intercepted. If it has already been dispatched, we will explain the return arrangements. This does not remove your cancellation rights.

Consumer and business purchases

References to statutory consumer rights apply to consumers. Business purchase terms must be agreed separately before an order is placed; consumer cooling-off rules do not automatically apply to business purchases.